Q&A

• About Finding a Room　【"Inquiry" to "Before Contract"】

  I'd like to visit a UniLife office and ask for assistance in finding a room? How should I do that?

  When should I make an inquiry about finding a room?
  (When are room availabilitis going to be disclosed?)

  Are there any rooms for 2 residents?

  Can I invite my friends or family menbers and let them stay overnight?

  I am not a student. Is there any room that non-students can apply for?

  Is there any room where I am allowed to have pets?

  Is there any room where I am allowed to play musical instruments?

  Is there any room where I am allowed to smoke?

  Is there any furnished room with appliances?

  What furniture and appliance are included in a furnished room?

  Is there any room which comes with Internet service?

  Is there any room with meal service?

• Condition and Precedure for Contract　　【"Inquiry" to "Before Contract"】

  Could you tell me the flow of the contract?

  Can I sign a contract from my country?

  What documents do I need to submit for a contract?
  (Can I sign a contract if I am currently applying for my VISA?)

  Can I sign a short-term contract, for example, for 3 or 6 months?

  When is the timing that I can reserve a room?

  As a minor under 20 years old, can I sign a contract?

  Can I sign a contract without a guarantor?

  What is a contract period? (Can I move out beofre the expiration of the contract period?)

  I would like to keep staying even after the contract expires. Is that possible?

  When I renew the contract, what is charged?

• Cost and Payment　【"Inquiry" to "Before Contract"】

  What kind of charges are there in a monthly payment?

  Are utility bills included in management fee?

  What kind of charges do I need to pay in the initial contract fee?

  How should I pay the contract fee?

  In case I sign the contract from my country, can I pay the contract fee after arriving at Japan?

  When and how should I pay monthly rent?

  Can I pay the contract fee and monthly rent by installments?

  Can I pay the rent not monthly, but for several months at once? Can I get a discount by paying several months' rent at once?

• About Viewing a Room　【"Inquiry" to "Before Contract"】

  Can I view a room before signing a contract?

  I am not in Japan, but in my country. Can I go viewing a room and sign the contract after arrival at Japan?

  How can I make an appointment for viewing a room?

  Can I designate the place to meet up with the staff?

  Is it OK that my friend goes viewing a room instead of me?

• Steps after Application　【"After Contract" to "Move-in"】

  In case I apply for a room from overseas and return the contract forms to UniLife, can I pass them by hands at UniLife office after arrival in Japan?

  Can you tell me how to sign contracts with utility companies in person?

• Receiving the Key　【"After Contract" to "Move-in"】

  When and where can I receive the key? Also, can I change the place where I will receive the key?

  To receive the key, do I need to bring something?

  To receive the key, do I need to make an appointment with the UniLife office?

• Move-in Trouble　【"After Contract" to "Move-in"】

  What should I do if I cannot unlock the key to the room on the move-in day?

  I turned on the light in the living room, but it doesn't work. What should I do?

  Water doesn't come out. What should I do?

  Hot water doesn't come out. What should I do?

• New Move-in Notification Form　【"After Move-in" to "Move-out"】

  What is a new move-in notification form?

  Can I fill out the form in English?

  On a new move-in notification form, there is a part where I choose "repair required" or "not required".
  If I choose "repair required", when is a repaiman coming?

• Daily Life Problems　【"After Move-in" to "Move-out"】

  It is difficult to set up Wi-Fi. How should I do?

  To what number should I call about a room problem?

• Rent Payment　【"After Move-in" to "Move-out"】

  How should I pay monthly rent?

  I opened a bank account. Could you tell me how I can pay monthly expenses by automatic withdrawal from the account?

  I transferred monthly expenses. When and where can I check if my remittance has done successfully?

  Because I don't have a seal (name stamp), I cannot open a bank account. What should I do with that?

  How should I pay for utility fees?

• Contract Renewal / Move-out　【"After Move-in" to "Move-out"】

  Please tell me how to go through the procedure of renewing the contract.

  If I want to leave the room in the middle of my final month, will daily rate (payment by the day) be calculated?

  Please explain the process of cancellation (move-out) in the middle of my contract period.

  When moving out, can I leave some items in the room such as trash, usable items or items that I couldn't dispose of?